The news pages on the LAC website provide a history of opening and closing of LAC on-site service at 395 Wellington. The latest is a 27 January closing — Temporary closure of services to the public at 395 Wellington, Ottawa.
This must surely be as frustrating for LAC management and staff as for clients.
What lessons has LAC learned from the past couple of years of experience which has caused many organizations to rethink business practices?
Perhaps LAC might be more open about the reasons for closure. “Due to circumstances beyond our control” for the latest closure keeps clients in the dark.
UPDATE: Several people commented that the closure is due to the so-called trucker’s protests. While the closure is likely prudent why hide the real reason?
Perhaps LAC might recognize that digitization, with its many other benefits, is something to be enhanced and not reduced as has been the case since the end of the digitization of First World War service files. Would you like LAC to provide free and timely digitization on-demand as happened in Australia with TROVE? Does LAC management have enough initiative to try a pilot project?