Library and Archives Canada posted a report on the third year of its 2022–2025 Accessibility Plan. Here are three initiatives that showed tangible progress for clients:
1. Improved Access to Information Requests
LAC revamped its access to information and privacy (ATIP) content, focusing on plain language, and added a step-by-step online assistant to help clients navigate the request process. This addresses a complex process and makes it easier for clients with diverse needs.
2. Redesigned First World War Personnel Records Database
LAC launched a new search tool for one of its most popular databases (First World War Personnel Records). The redesigned version uses the Canada.ca template and includes plain-language instructions, making this popular resource more accessible to all clients.
3. Enhanced Public Event Accessibility
The Programs and Events team improved accessibility in public programming at events such as the Open House at the Preservation Centre by providing wheelchair-accessible pathways, adaptable seating, clear bilingual signage and more.
Read about the other steps taken in the full report at https://www.canada.ca/en/library-archives/corporate/about-us/strategies-initiatives/accessibility-plan/progress-reports/2025.html
Do you consider these three significant? Did I miss something that should have been in the top three from a client perspective?