The results of the 2020 Public Service Employee Survey are posted at https://www.canada.ca/en/treasury-board-secretariat/services/innovation/public-service-employee-survey.html
The survey was conducted during the pandemic from November 30, 2020 to January 29, 2021 — not normal working conditions. About 700 employees of Library and Archives Canada responded.
The results posted are detailed, and a challenge to analyze if you’re interested in a particular department.
Based on the overall scores here are the 20 questions that received the most favourable responses from LAC employees — discrimination is the least significant issue for them within LAC out of all questions posed.
Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is… Available in both official languages.
Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Question 21. In my work unit, individuals behave in a respectful manner.
Question 12. I am proud of the work that I do.
Question 30. I am satisfied with the quality of supervision I receive.
Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Question 10. I know how my work contributes to the achievement of my department’s or agency’s goals.
Question 22. The people I work with value my ideas and opinions.
Question 49. Overall, my department or agency treats me with respect.
Question 20. In my work unit, every individual is accepted as an equal member of the team.
The issues of most concern, with those of greatest concern further down the list, were:
Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Question 41. My department or agency does a good job of supporting employee career development.
Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Question 72. Overall, my level of work-related stress is…
Question 33. Senior management in my department or agency makes effective and timely decisions.
Question 37. I feel that change is managed well in my department or agency.
Question 18f. I feel that the quality of my work suffers because of… high staff turnover.
Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Question 18h. I feel that the quality of my work suffers because of… unreliable technology.
Question 18b. I feel that the quality of my work suffers because of… lack of stability in my department or agency.
Question 18a. I feel that the quality of my work suffers because of… constantly changing priorities.
Question 18g. I feel that the quality of my work suffers because of… overly complicated or unnecessary business processes.
Question 73. After my workday, I feel emotionally drained.
Question 18c. I feel that the quality of my work suffers because of… too many approval stages.
Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Question 18e. I feel that the quality of my work suffers because of… having to do the same or more work, but with fewer resources.
Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Note that the two issues regarding pay received significantly fewer responses than the others. Is it the Pheonix Pay System still causing problems for those employees?